How to Request
Tech Support

Please get in touch with our expert tech support team and they will answer all your questions.

General Support

support@acuitytg.com
  • Auto-acknowledgment
  • Notifies support team
  • Preferred method
  • Monday - Friday
    8:00 am - 5:00 pm EST (excluding holidays)

Phone Support

(240) 503-4660
  • Answered Live
  • Voicemail may be required with a callback
  • Recommended for emergencies
After hours emergency number:

Join by code

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Have a code from one of our technicians?
After-hours emergency support is available from:
  • Monday - Friday
    5:00 pm to 10:00 pm
  • Saturday and Sunday
    from 9:00 am to 10:00 pm
This call will be forwarded to the engineer on-call.